Customer Care

Minneapolis/St Paul Area
Reports To
Inside Sales Manager
Job Description
  • Respond to customer inquiries regarding placement of orders for products and services, requests for prices and quotations while providing exceptional customer service
  • Develops and maintains strong relationship with Automation customers
  • Field inbound calls from customers (answer questions, research products, quote requests, and receipt of orders)
  • Provide support for Outside Sales staff
  • Create customer quotes for price, terms of sale, availability, delivery dates and other related information. 
  • There is follow-up on customer quotes to verify the close date.
  • Investigate and resolve customer problems with deliveries, quality, and lead times with manufacturers
  • Process the purchase orders from our customers
  • Responsible for strong relationships with suppliers
  • Extensive use of ERP and CRM system
  • Provide feedback to customers on status of orders
  • Analyze the customers situation and provide a solution to ensure the customer needs are met


Intermediate MS Office (esp. Excel) 2016 or higher, excellent phone skills, data entry capabilities, work independently and as a team, excellent communication and organizational skills, ability to work with all levels and industry experience is helpful, but not required. Investigative skills are a must.

HS diploma or greater
  • Control your own future
  • Competitive pay package, including potential year-end bonus.
  • Training will be provided on products, technologies and other related skills.
  • Automation Inc. offers medical and dental benefits, as well as Flex, 401K and Life.
  • Broad based, inside technical support
Apply Now

Please submit your resume via e-mail to our jobs email ( in Microsoft Word document format or as an Adobe PDF.

Thank you for your interest in Automation, Inc..